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This Privacy Notice was last changed on 20 September 2020.


1 Who we are

We are and we respect your privacy. This notice describes how we use your personal information.

When you use the services of you trust us with your information. This privacy notice sets out the way we use your information: what we collect, how we collect it, how we use it, why we use it, who we share it with and the rights to which you may be entitled.

If you have any questions or anything in this notice is unclear, please use the contact details in the Contact Us page.

We may change portions of this privacy notice from time to time, so be sure to check it on a regular basis. If we make a change that significantly affects your rights or, to the extent we are permitted to do so, significantly changes how we use your personal information, we will notify you by way of a prominent posting on our websites and/or e-mail and/or postal mail within a reasonable period prior to the change becoming effective.


2 Your information

Data Collection and Usage

We will collect and use your personal information to allow access to this website, to allow you to register / subscribe / use our products and services and for the purposes set out in more detail in this section.

Your information may be shared with members of our group and with some third parties.

We collect and use your information for a variety of reasons. We need some information to enter into and perform our contract, for example providing you with the alerts and reports that you request. Some information is processed because you’ve given your consent to that, which can be withdrawn in your account preferences and settings or by contacting us using the details set out in the Contact Us section below. Other information we collect because we have legitimate business interests.

Direct Marketing

We may use personal information you give us to provide updates; newsletters; events; offers; alerts or other communications that we think may interest you, as part of our services and in accordance with your account preferences. We will only otherwise contact you for direct marketing purposes with your consent or where we otherwise have a legitimate interest to do so and are permitted by applicable law. We may share personal information with third parties to help us with our marketing and promotional projects, or sending marketing communications.

If you want to opt out of receiving promotional and marketing emails, text messages, post and other forms of communications from us or our promotional partners in relation to which you might receive in accordance with this section, you can best opt out by using one of the following ways:

  • Log into your account and update your profile.
  • Click “unsubscribe” at the bottom of an email we sent you.
  • Contact us using the details set out in the Contact Us section.
  • If you do opt out of receiving promotional and marketing messages, we can still contact you regarding our business relationship with you, such as account status and activity updates, survey requests in respect of products and services we have provided to you or respond to your inquiries or complaints, and similar communications.

Legal requirements

We need to collect certain types of information for compliance with legal requirements relating to our anti-fraud/anti-money laundering/know your customer obligations. If this information is not provided we cannot agree to provide a product or service for you.

Your personal information may also be processed if it is necessary on reasonable request by a law enforcement or regulatory authority, body or agency or in the defence of a legal claims. We will not delete personal information if relevant to an investigation or a dispute. It will continue to be stored until those issues are fully resolved.

How long we keep your information

We will keep your information for as long as it is reasonably necessary. It will depend on factors such as whether you have an account with us or have interacted with recent communications. We will also retain your information as necessary to comply with legal, accounting or reporting requirements.

The criteria we may use to determine the retention period for certain categories of data includes:

  • the length of time that you are a subscriber;
  • whether there are contractual or legal obligations that exist that require us to retain the data for a certain period of time;
  • whether there is any ongoing legal or financial claim that you have made with us, or that is otherwise related to your relationship with us;
  • whether any applicable law, statute, or regulation allows for a specific retention period;
  • what the expectation for retention was at the time the data was provided to us.

Information we share

There are certain circumstances where we may transfer your personal data to employees, contractors and to other parties.

  • We may share information about you with other members of our group of companies so we can provide the best service across our group. They are bound to keep your information in accordance with this privacy notice.
  • We may also share information with, and receive information from, your organisation about your use of our products and services, if you are a user under a corporate subscription. Please refer to your organisation’s privacy notice for information about how they will use your data.
  • We may also share your information with certain contractors or service providers. They may process your personal data for us, for example, if we use a marketing agency. Other recipients/service providers include advertising agencies, IT specialists, database providers, backup and disaster recovery specialists, email providers or outsourced call centres.

Our suppliers and service providers will be required to meet our standards on processing information and security. The information we provide them, including your information, will only be provided in connection with the performance of their function.

  • We may also share your information with certain third parties. We will do this either when we receive your consent or because we need them to see your information to provide products or services to you.
  • Your personal information may also be transferred to other third party organisations in the following scenarios:
  • If we’re discussing selling or transferring part or all of our business – the information may be transferred to prospective purchasers under suitable terms as to confidentiality;
  • If we are reorganised or sold, information may be transferred to a buyer who can continue to provide services to you;
  • If we’re required to by law, or under any regulatory code or practice we follow, or if we are asked by any public or regulatory authority – for example the Police;
  • If we are defending a legal claim your information may be transferred as required in connection with defending such claim.
  • We may, in accordance with the Direct Marketing section, share your information with business and promotional partners (where you have provided your consent to such information sharing) in order to send you information about products and services you may like. If you decide you no longer want to receive such promotional and marketing messages, please see the Direct Marketing section to find out how you can opt-out.

Finally, your personal data may be shared if it is made anonymous and aggregated, as in such circumstances the information will cease to be personal data.


3 Your rights

You have certain rights in relation to your personal information. The availability of these rights and the ways in which you can use them are set out below in more detail.

Some of these rights will only apply in certain circumstances. If you would like to exercise, or discuss, any of these rights, please contact us from the Contact Us section.

Access: you are entitled to ask us if we are processing your information and, if we are, you can request access to your personal information. This enables you to receive a copy of the personal information we hold about you and certain other information about it to check that we are lawfully processing it.

Correction: you are entitled to request that any incomplete or inaccurate personal information we hold about you is corrected.

Erasure: you are entitled to ask us to delete or remove personal information in certain circumstances. There are also certain exceptions where we may refuse a request for erasure, for example, where the personal data is required for compliance with law or in connection with claims.

Restriction: you are entitled to ask us to suspend the processing of certain of your personal information about you, for example if you want us to establish its accuracy or the reason for processing it.

Transfer: you may request the transfer of certain of your personal information to another party.

right to define post-mortem guidelines: If specifically provided for under your local law, you will have a right to define guidelines regarding the storage, erasure and disclosure of your personal data after your death.

Objection: where we are processing your personal information based on a legitimate interests (or those of a third party) you may challenge this. However we may be entitled to continue processing your information based on the our legitimate interests or where this is relevant to legal claims. You also have the right to object where we are processing your personal information for direct marketing purposes.

You also have a right to lodge a complaint with a supervisory authority, in particular in the Member State in the European Union where you are habitually resident, where we are based, or where an alleged infringement of Data Protection law has taken place.


We use cookies that identify your browser or device. They collect and store information when you visit our website about how you use it. For more information about cookies, the types of cookies we use and how we use them please see our Cookies Notice.


We are committed to keeping your personal information safe. We’ve got physical, technical and administrative measures in place to prevent unauthorised access or use of your information. You are responsible for keeping your account passcode, subscription numbers and pin numbers safe and secure. Do not share those with anyone. If there is an unauthorised use or any other breach of security involving your information, you must notify us as soon as possible.

Changes to the notice

This notice will be changed from time to time. If we change anything important about this notice (the information we collect, how we use it or why) we will highlight those changes at the top of the notice and provide a prominent link to it for a reasonable length of time following the change.

If you would like to access previous versions of this privacy notice please contact us using the details in the Contact Us section.